I love them! Honest mechanics are hard to come by, am I right? 10/10 recommend. Let me tell you why; An oil change from them is a thorough check of your vehicle. They changed the oil, rotated my tires and did an inspection of the car! It gives me peace of mind knowing they checked things out while I keep driving!! Scheduling/communication is so user friendly! You can pick your day and details online, then add notes and questions you have for them. They have an after hours drop box, so Sunday night I dropped it off for a Monday appt. So helpful with my work schedule. They offered to text updates, which I was thrilled for, so I opted in! Then throughout the morning I received updates about what was happening like when they had emailed me a detailed report of my car. This inspection is included in the oil change!! Amazing!! They take pictures to show the belts and filters, etc. They list the frequency these items should be replaced. They share the cost if you do want to take care of it. So this time I replaced two air filters. They let me know that I’ll need to change my timing belt soon because of the mileage, and listed the cost. But aren’t pressuring me to do it. They use a green, yellow, red urgency system to indicate how soon it needs to be handled. I had some yellow issues, no red. As a single mom who doesn’t know much about cars, this system is beyond helpful for me. So by noon my car was ready for pick up! Pricing is fair! I don’t wanna waste money and I also feel that with all they include, it’s worth every penny. They’re so friendly! They even offer a shuttle if you need one. The waiting room is comfortable with free beverages and wifi. It’s close off the free way. Again, you will be converted after one experience, so give Dickerson Automotive a try!
Wow—thank you so much for taking the time to share such a detailed review! We truly appreciate your kind words and are honored that you trusted us with your vehicle. Our goal is to make auto repair as transparent, convenient, and stress-free as possible. We're so glad you found value in our digital vehicle inspection, photo reports, text updates, and easy online scheduling. We believe every customer deserves to understand the condition of their vehicle without ever feeling pressured into repairs, so it's wonderful to hear that our color-coded inspection and recommendations gave you peace of mind. It also means a lot to know our team, pricing, shuttle service, and waiting area helped make your experience a positive one. Thank you for recognizing the care our technicians and service advisors put into every visit. Your recommendation means the world to us, and we're grateful to have you as part of the Dickerson Automotive family. We look forward to helping keep your vehicle safe and reliable for many miles to come!
- Dickerson Automotive