After taking my Toyota Tacoma to the Toyota Dealership I found out I needed a Rack and Pinion replaced because of a leak. Toyota told me it would be around $4000 dollars to get it fixed because of parts and 1&1/2 days of labor. I decided to get a second opinion based on reviews I had seen of Dickerson. I’m glad I did. Dickerson diagnosed the leak and confirmed it, and didn’t charge me for the diag. They quoted me just over $2k for the service and worked with my warranty company (Portfolio) to get most of that covered. Before I took my truck in I asked them if I’ll need to get a rental because Toyota told me expect it to stay over night, but they said they could get it done that day. So I took it in at 9am and they texted me at 2pm saying it’s ready to go! I worked with Craig and Zach and they were very polite and answered all my questions on the phone and over email. I am particular and wanted Toyota OEM parts, and they did use an OEM Rack and Pinion on my truck. I would recommend them for sure! If you have a Toyota and/or have a third-party warranty give them a shot!
Thank you for taking the time to share your experience! We’re really glad you came to us for that second opinion on your Toyota and that we could help confirm the issue and save you both time and money. Our goal is always to be transparent, efficient, and work in our customers’ best interest—so we’re happy we could assist with your warranty through Portfolio and get your Tacoma back on the road the same day. We know how important it is to have your vehicle, and we do everything we can to minimize downtime. Craig and Zach will appreciate the shoutout—they take pride in making sure every question is answered and every customer feels confident in the process. And we completely understand wanting OEM parts, so we’re glad we could meet that expectation for you. Thanks again for the recommendation—we truly appreciate your trust and look forward to helping you in the future!
- Dickerson Automotive